Contact
Email blaine@lumany.co for installation, compatibility, purchase, refund, or license help.
Missing your license?
If Paddle confirmed your payment, please do not purchase again. Check your inbox and spam folder for your Facet license email. If the purchase page is still open, choose “Check for my license” when that option appears.
If you closed the page or cannot find the email, write to us from the address used at checkout. Include your Paddle order reference if available. We can check the purchase and help recover your existing license. Never send your card details or license key.
What to include
- Your macOS and Facet versions.
- Whether the mouse is connected through Bluetooth or Logi Bolt.
- Which control or action is not behaving as expected.
- A screenshot of Facet’s status area, if it helps explain the issue.
- For purchase help, the email used at checkout—never send payment-card details.
Before you write
Confirm Facet is enabled in System Settings → Privacy & Security → Accessibility, then return to the app. If macOS also asks for Input Monitoring, follow that prompt. If the mouse still does not connect, quit and reopen Facet. Logitech Options+ and other mouse-remapping utilities can compete for the same controls, so close them while testing Facet.