Contact
Email hello@coolermac.com for installation, compatibility, purchase, refund, or license help.
What to include
- Your macOS and Facet versions.
- Whether the mouse is connected through Bluetooth or Logi Bolt.
- Which control or action is not behaving as expected.
- A screenshot of Facet’s status area, if it helps explain the issue.
- For purchase help, the email used at checkout—never send payment-card details.
Before you write
Confirm Facet is enabled in both Accessibility and Input Monitoring, then quit and reopen it. Logitech Options+ and other mouse-remapping utilities can compete for the same controls, so close them while testing Facet.