Fourteen-day request window
Contact us within 14 days of purchase if Facet is not a good fit. Refund requests are reviewed for genuine dissatisfaction, compatibility problems, accidental purchases, or cases where the app does not work as described. This policy does not reduce any refund rights required by applicable law.
How to request one
Email hello@coolermac.com with the email used at checkout, your Paddle order or transaction number if available, and a short explanation of what happened. Never send full card details.
Processing and access
Paddle processes approved refunds. The time needed for funds to appear depends on the payment method and financial institution. A full refund ends the associated Facet license; partial refunds are handled according to the outcome shown by Paddle and applicable law.
Support first, if you want it
Permission, input-monitoring, and competing mouse-utility issues can often be fixed quickly. You are welcome to ask for troubleshooting before deciding on a refund, but support is not a condition of exercising a refund right.