Who is responsible
Lumany LLC operates Facet and is responsible for the product data described here. Privacy and deletion requests can be sent to blaine@lumany.co.
App data
Your button mappings, app profiles, Action Ring choices, and interface preferences are stored locally on your Mac. Facet does not intentionally upload those settings to its licensing service.
Trial and license checks
Facet sends a one-way, locally hashed installation identifier to start a five-day trial, check access, activate a license, and enforce the three-Mac activation limit. The raw Mac hardware identifier is not sent. The service stores trial dates, activation timestamps, transaction references, license status, and cryptographic hashes of purchase email addresses and license keys. The hash remains a pseudonymous identifier. A successful paid check returns a device-bound, long-lived signed receipt so a temporary internet or licensing-service interruption does not disable paid access. Facet refreshes license status opportunistically while online so refunds, disputes, and revocations can be reflected.
Purchases
Paddle processes checkout as merchant of record and may collect billing, payment, tax, fraud-prevention, and transaction information. Facet does not receive or store your full payment-card number. Purchase details needed to issue, recover, or revoke a license may be shared with Facet by Paddle.
To recover an interrupted checkout, the purchase page stores a random claim token and the Paddle transaction reference, when available, in your browser for up to 30 days. The purchase page does not receive or store your installation identifier. You can remove this recovery data by clearing site storage in your browser.
Facet uses Resend to send the license key. It may also send the purchaser's name, email address, Paddle customer and transaction references, license status, and purchase tags to HighLevel for customer support and product onboarding. HighLevel does not receive the license key in the current delivery setup. Facet does not send payment-card details to HighLevel. Support recovery records contain the order reference, request identifier, reason, delivery status, timestamps, and email-provider message identifier. They do not store the raw key or email body.
Service providers
Cloudflare hosts the website, downloads, licensing database, and standard request logs. Paddle handles checkout as merchant of record. Resend delivers transactional license email. HighLevel also stores purchaser support and onboarding status when configured. These providers process the information needed for their role and maintain their own privacy and security terms.
Email choices
Purchase confirmation, license delivery, security, and essential setup messages are transactional. Promotional email is sent only when the customer has opted in, and can be stopped using the unsubscribe link or by contacting support. HighLevel do-not-disturb and unsubscribe preferences are honored for marketing messages.
Website and support
The website and its hosting providers may process standard request logs such as IP address, browser type, requested page, and timestamp. If you contact support, we receive the information you choose to send and use it to answer you, investigate problems, and maintain purchase records. Facet does not automatically upload its local diagnostic log. If you choose to share diagnostics, review the preview first because it may contain macOS version, app version, connection type, device capabilities, application identifiers, or shortened local paths.
Retention and choices
Short-lived abuse counters are deleted after their rate-limit window. Trial records are retained to prevent repeated free trials on the same installation. License and transaction records are retained while needed to provide purchased access, prevent duplicate licenses, resolve disputes, and meet tax or legal obligations. Support correspondence is retained only while it remains useful for support and business records. You can deactivate a Mac in Facet and request access to or deletion of eligible personal data. Some transaction, fraud-prevention, tax, dispute, or license-integrity records may need to be retained. For privacy questions, email blaine@lumany.co.